Contact Us

Piolín BidCo, S.A. (hereinafter, the “Company“) and its subsidiaries (hereinafter, the “Group” or “Parques Reunidos“) provide their employees and third parties related to them (under the terms specified in section 2 of the document “Informant Protection”) with a Reporting Channel to report breaches of current legislation or of the Group’s internal regulations (under the terms specified in section 1 of the document “Informant Protection”), all of the above in accordance with the principles and guarantees detailed in the “Informant Protection” document.

Information can be communicated through one of the following channels:

  1. In writing: by sending an email to at any time, 24 hours a day, 7 days a week.
  2. Verbally: by means of a face-to-face meeting, at the request of the informant and within seven (7) days of the request, which shall be carried out via e-mail for written claims. In this case, the meeting shall be recorded in minutes that the informant may verify before approval.

When the reported person is, individually or together with other persons, a member of the Company’s Compliance Body (now the Surveillance Unit), the procedure set out in section 8.B of the document “Informant Protection” shall be followed.

Communications made by persons other than those listed in the subjective scope of application the Reporting Channel (section 2 of the “Informant Protection” document) and when the subject of the communication does not fall within the objective scope of application of the Reporting Channel (as specified in section 1 of the “Informant Protection” document) will not be accepted.

Communications may be made anonymously, although informants are advised to identify themselves by providing their name and surname, position or relationship with Parques Reunidos and contact details. In this way, if deemed necessary, the staff responsible for processing the communication may contact the informant to request additional information. In any case, the confidentiality of the informant’s identity and protection against any attempt to retaliate against the bona fide informant is guaranteed.

Alternatively, or in the event that the communication made through the Reporting Channel is not accepted, informants may make communications through the external reporting channels provided by the competent authorities and, where appropriate, to the institutions, bodies, offices or agencies of the European Union, which are detailed in the document “External Reporting Channels”.

For more information on the Reporting Channel, external reporting channels and applicable data protection regulations, please refer to the following documents:

  • The personal data processed within the framework of the Reporting Channel shall be processed by the Company and by Parques Reunidos Servicios Centrales, S.A. (hereinafter “PRSC“) as co-responsible for the processing, as well as by any other subsidiary company of the Group in Europe when the communication is related to the same, in which case it shall also act as co-responsible for the processing. The processing shall be carried out in order to assess the communications received through the Reporting Channel and to implement the appropriate measures in response, as well as to accredit the functioning of the compliance system. Essentially, personal data related to the facts communicated by the person making the communication or obtained during the subsequent investigation will be processed. Data subjects may exercise their data protection rights by sending an e-mail to, or by post to the registered office of the Company. For further information, please refer to the following privacy notice: Data protection information